To settle

Payment & Settlement Terms

1. General information

At Firdaus Scents, we strive for a safe, transparent, and easy payment experience. By placing an order on our website, you agree to the payment and settlement terms and conditions below.

2. Accepted payment methods

We accept the following payment methods (subject to availability):

  • iDEAL

  • Credit card (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay / Google Pay

  • Other local or international payment options displayed during checkout

All payments are processed in Euros (€) .

3. Payment processing

  • Payments are processed instantly at the time of checkout.

  • Orders will only be confirmed and shipped after payment has been successfully completed.

  • In case of a failed or refused payment, the order will be automatically cancelled.

4. Prices & Taxes

  • All prices stated are in euros (€) and include VAT, unless otherwise stated.

  • Any shipping costs will be clearly displayed before completing the order.

  • Firdaus Scents reserves the right to change prices without affecting orders already confirmed.

5. Payment security

We use secure and encrypted payment platforms to protect your data. Firdaus Scents does not have access to or store full payment information such as credit card numbers.

6. Billing

  • After completing your order, you will receive a confirmation email with an overview of your purchase.

  • This confirmation serves as proof of purchase and invoice.

  • Please check your billing information carefully before completing your order.

7. Refunds & settlement

  • Refunds will be processed using the same payment method used for the original order.

  • Processing time may vary per payment provider and is typically 5–10 business days .

  • Any transaction fees from payment providers are non-refundable unless legally required.

8. Payment errors

If there is an incorrect charge or payment problem, please contact us as soon as possible via:

📧 info@firdaus-scents.com

We are happy to help you solve the problem quickly and correctly.

9. Contact

For questions about payments, invoicing or settlements, you can always contact us:

Firdaus Scents
Email: info@firdaus-scents.com